CONSUMER EMPOWERMENT

Offer guidance, direction, education and monitoring

Follow up with requirements outlined in AFP and the ARR (i.e., SD plan and implementation and PCP external facilitation)

Keep up to date with DCH contract requirements and performance objectives, Medicaid Chapter III changes and monitor compliance

Update policies/procedures and trainings as needed to ensure best practice

Act as information broker within the Affiliation and other pertinent agencies

Chair the Self Determination work group

Attend management/team meetings within the Affiliation as necessary/requested, such as Affiliation Steering Committee meetings, Consumer & Stakeholder Advisory Council meetings, etc.

Standardize information and education as much as possible within the Affiliation while allowing for individuality between the different agencies

Visit Affiliate agencies as often as necessary/requested and keep a flexible schedule to offer guidance as needed/requested

Direct and integrate pertinent recommendations from Affiliate leadership into the role on an ongoing basis

Promote PCP, SD and consumerism across the Affiliation by supporting the efforts of each Affiliate member Board and providing consultation/guidance for designated staff within each Affiliate

Consists of one or two designated staff from each Affiliate

Chaired by Affiliation Consumer Empowerment Specialist

To guide efforts and initiative across the Affiliation

To assist the Affiliation in getting a consistent message on the direction of PCP, SD, and consumerism efforts

To provide guidance on cross-training and sharing of information within the Affiliation

To set standards of effectiveness for the Affiliation

Assist in defining inventory questions

Review data gathered by Affiliation Compliance Administrator